Nepal()
NP(NPR)
✈️ Booking & Reservations
Q: How do I book a trip or service on Sewatravel.com?
A: You can book flights, tours, treks, car rentals, hotels, and other services directly through our website or by contacting our 24/7 customer support team via email or phone.
Q: Can I modify or cancel my booking?
A: Yes! We offer hassle-free changes with no cancellation fees in most cases - unless otherwise stated in the terms & conditions.
Q: How far in advance should I book services like flights or treks?
A: It's best to book early - especially during peak seasons - to ensure availability and secure better rates.
🚗 Car Rentals & Transportation
Q: What types of rental vehicles are available?
A: We offer a range of vehicles - from compact cars to luxury sedans, SUVs, vans, and 4x4s, with optional chauffeurs and child seats.
Q: Do I need an international driving permit?
A: If you plan to drive yourself in Nepal, yes - an international driving permit is required. Alternatively, you can request a professional driver.
Q: Are drivers included?
A: Yes. All car rentals come with experienced, licensed drivers familiar with local routes and terrain.
Q: What insurance coverage is included?
A: Every vehicle includes at least third-party insurance. We recommend reviewing any additional coverage options, including off-road usage and deductibles.
Q: Can I take a rental car on one-way trips?
A: Absolutely. Just let us know your travel plans so we can arrange drop-offs or transfers accordingly.
🧭 Tours, Treks & Packages
Q: What kinds of tours do you offer?
A: From cultural experiences and pilgrimages in Nepal to trekking in the Himalayas, and adventure tours in Tibet, Bhutan, and India - we offer private, group, and customized itineraries.
Q: Are guides provided for treks and tours?
A: Yes, we assign certified, friendly guides who speak English and are trained in wilderness first aid.
Q: What safety measures are in place during treks?
A: Our guides carry satellite phones, follow high staff-to-traveler ratios, and have emergency evacuation plans in place.
Q: Do you offer group departures?
A: Yes - join small international groups on fixed dates or request a private departure tailored to your needs.
💱 Payments, Refunds & Support
Q: What payment methods do you accept?
A: We allow secure online payments via major cards and transfers. We also offer flexible payment options like refundable reservations and fare alerts.
Q: What if I need to change or cancel after booking?
A: No worries - most services are fully refundable if done per policy timelines. Even better, during peak seasons we're committed to honoring guaranteed departures.
Q: What if there's an emergency or unexpected issue?
A: Our support is available 24/7, every day of the year. We provide emergency assistance, help with delays, evacuations, and more.
🧳 Documentation & Travel Prep
Q: What documents do I need to travel?
A: You'll need a valid passport, appropriate visas (we assist with those), travel insurance, and any permits required for trekking or special activities.
Q: Do you help with visa applications?
A: We guide you through the process - especially for Nepal, Tibet, and Bhutan - and can assist in making the application smoother.
Q: What should I pack for treks or tours?
A: It depends on the season and destination, but essential items include sturdy footwear, weather-appropriate clothing, personal medications, and basic toiletries. Our guides provide a detailed packing list.
📱 Website & App Features
Q: Can I manage my bookings online?
A: Yes - you can view, modify, or cancel your bookings through our website or mobile app. You can also track flight statuses, receive fare alerts, and access your itinerary.
Q: Do you have a mobile app?
A: Yes - our mobile app offers app-only deals, instant trip management, travel news, and destination guides.
📞 Contact & Assistance
Q: How can I reach customer support?
Mount Royal Holidays Pvt. Ltd.
SewaTravel (sewatravel.com)
7th Floor, B.K Complex, New-Baneshwor, Kathmandu, Nepal
(Opposite side of South Gate of BICC Bhawan)
Telephone: 977-01-5913862
Email: info@sewatravel.com
Q: Where are you located?
We are based at:
7th Floor, B.K Complex, New-Baneshwor, Kathmandu, Nepal
(Opposite side of South Gate of BICC Bhawan)
👍 Why Travel with Sewa Travel?
Over years of experience in travel & adventure services
Highly certified guides and top safety protocols
Flexible pricing - customize your journey without added charges
24/7 global support, from planning to trekking to re-entry home
📩 Still Have Questions?
Feel free to reach out - our support team is happy to help you plan your perfect journey!